The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan response to network alarm
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Determine alarm severity and specific network elements affected from presentation of alarm Completed |
Evidence:
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Assess the likely impact to the client and network of the alarm Completed |
Evidence:
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Notify the NOC and other relevant parties of alarm condition Completed |
Evidence:
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Prioritise the actioning of alarms according to existing service level agreement obligations and enterprise policy Completed |
Evidence:
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Assess the impact of any outage issues and major customers affected Completed |
Evidence:
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Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition Completed |
Evidence:
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Diagnose the likely cause of the alarm condition using established methodical strategies Completed |
Evidence:
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Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary Completed |
Evidence:
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Arrange rectification of network problem
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Implement enterprise policy relating to outages as required Completed |
Evidence:
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Rectify network problems when appropriate capability and time constraints can be met Completed |
Evidence:
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Enact escalation procedures according to enterprise policy Completed |
Evidence:
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Make available all alarm data and diagnosis to other areas with responsibility and jurisdiction for network restoration Completed |
Evidence:
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Provide clear and concise instructions to field staff to facilitate all repair efforts Completed |
Evidence:
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Monitor the progress of the network repair effort Completed |
Evidence:
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Apply enterprise policy in relation to alarms requiring no further action Completed |
Evidence:
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Complete alarm clearance tasks
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Reset alarms following network restoration Completed |
Evidence:
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Notify all relevant parties of problem rectification Completed |
Evidence:
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Undertake appropriate cause and effect studies to prevent re-occurrence of problem Completed |
Evidence:
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Complete administrative tasks and recommend any changes required by the enterprise quality assurance system Completed |
Evidence:
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